At Cloud Sphere Solution, we strive to ensure customer satisfaction with every purchase. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions under which you may request a refund and how we handle support for any technical issues.
1. Eligibility for a Refund
To be eligible for a refund, you must meet the following criteria:
- Refund Request: You must submit your refund request within 48 hours of purchasing the product. Requests made after this period will not be considered for a refund.
- Proof of Purchase: A valid proof of purchase (receipt or order number) must be provided when submitting your request.
2. Refund Process
- If your refund request is approved, the refund will be processed to your original method of payment. Please allow up to 7 business days for the funds to reflect in your account.
3. Exceptions to Refunds
Refunds will not be granted under the following circumstances:
- If the request is made after 48 hours of purchase.
- If the product has been used or activated without any technical issues preventing usage.
4. Technical Support
If the product is working but you experience technical difficulties during installation or use, we’re here to help. Our team is available 24/7 to provide support and ensure the product functions properly. Simply contact us via email, live chat, or phone, and we will assist you with any issues.
5. Contact Us for Refund Requests
To request a refund or get support for a product, please reach out to us:
Email: Spherecloud21@gmail.com
Phone: +212781977410
Live Chat: Available on our website
We are committed to resolving any issues you encounter and ensuring you have a smooth experience with our products.